← 返回首页
中文 English

退款政策

最后更新：2026年7月30日

本退款政策说明熔元科技有限公司（RollTok Limited）关于平台服务购买后退款的相关规定。

1. 服务性质

熔元提供的是 AI 大模型 API 调用服务，属于数字内容服务。月度额度在购买后立即到账，可随时使用。

2. 退款规则

核心原则：由于数字服务的即时性和可消耗性，月度额度一经购买，在以下情况下不予退款：

  • 额度已到账且可正常使用
  • 已部分或全部使用额度
  • 月底额度到期清零
  • 因违反服务条款导致账户被终止

3. 可退款情形

以下情况可申请退款：

  • 重复扣款：因系统故障导致同一笔订单被重复扣款，我们将退还多扣的部分
  • 服务不可用：因平台原因导致服务连续 72 小时以上不可用，可按受影响天数比例退还当月额度费用
  • 未经授权的交易：经确认属于未经授权的交易，我们将全额退款

4. 退款申请流程

4.1 如需申请退款，请在购买后 7 天内通过以下方式联系我们：

  • 邮箱：support@rolltok.com
  • 请提供：订单号、退款原因、相关证据

4.2 我们将在收到申请后 3 个工作日内审核并回复。

4.3 退款审核通过后，将在 5-10 个工作日内退回原支付渠道。

5. 额度过期

5.1 月度额度在当月有效，未使用的额度在月底（香港时间 23:59:59）清零。

5.2 额度不可累积至下月，不可转让，不可兑换现金。

6. 价格调整

6.1 我们保留调整服务价格的权利。

6.2 价格调整不影响已购买的额度，已购额度按购买时的价格和内容执行。

7. 争议解决

如对退款事宜有争议，双方应首先通过友好协商解决。协商不成的，适用服务条款中的争议解决条款（香港特别行政区法院管辖）。

8. 联系方式

如有退款相关问题，请联系我们：

  • 邮箱：support@rolltok.com
  • 网站：https://rolltok.com
  • 地址：香港觀塘敬業街59號敬業工廠大廈5樓D5室

Refund Policy

Last updated: July 30, 2026

This Refund Policy describes the refund terms of RollTok Limited for purchases made on the Platform.

1. Nature of Service

RollTok provides AI large model API access services, which are digital content services. Monthly quotas are credited to your account immediately upon purchase and are available for use right away.

2. Refund Rules

Core Principle: Due to the instant and consumable nature of digital services, monthly quotas are non-refundable once purchased in the following circumstances:

  • The quota has been credited and is usable
  • The quota has been partially or fully consumed
  • The quota expires at month-end
  • Your account is terminated due to violation of the Terms of Service

3. Eligible Refund Scenarios

Refunds may be granted in the following situations:

  • Duplicate charges: If a system error causes the same order to be charged multiple times, we will refund the excess amount
  • Service unavailability: If the service is unavailable for more than 72 consecutive hours due to Platform issues, we will refund a pro-rated amount of the monthly quota fee for the affected days
  • Unauthorized transactions: If a transaction is confirmed as unauthorized, we will provide a full refund

4. Refund Request Process

4.1 To request a refund, please contact us within 7 days of purchase via:

  • Email: support@rolltok.com
  • Please include: order number, reason for refund, and supporting evidence

4.2 We will review and respond to your request within 3 business days.

4.3 Approved refunds will be processed to the original payment method within 5-10 business days.

5. Quota Expiration

5.1 Monthly quotas are valid for the current month. Unused quota expires at month-end (23:59:59 Hong Kong Time).

5.2 Quotas do not carry over to the next month, are non-transferable, and cannot be exchanged for cash.

6. Price Adjustments

6.1 We reserve the right to adjust service pricing.

6.2 Price adjustments do not affect already-purchased quotas; existing quotas remain at the price and terms at the time of purchase.

7. Dispute Resolution

Any disputes regarding refunds shall first be resolved through good-faith negotiation. If negotiation fails, the dispute resolution provisions in the Terms of Service shall apply (courts of the Hong Kong Special Administrative Region).

8. Contact

For refund-related questions, please contact us at:

  • Email: support@rolltok.com
  • Website: https://rolltok.com
  • Address: D5, 5/F, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong